- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Thanks Dave and to his team. Even though they were busy as heck still manage to get my daughter's car fixed in between bigger jobs. You guys will continue to get my business got sure. Once again thanks
New Oxford Mechanical is OUTSTANDING. After being twisted and turned by other shops in town, it has been refreshing to work with Randy and his team at New Oxford. They do what they say they will do when they say they will do it. Randy has gone above and beyond with his customer service, attention to detail, AND follow up. HIGHLY recommend to others!!
New Oxford Mechanical is my go to for whenever our fleet needs repairs which I can't perform. From Dave in the light truck and auto shop, to Ray and Creedon in parts, to Mike and Dave in the truck shop, these guys are always on the ball and jump right into whatever it is I walk thru the door with. I don't have any plans on going anywhere else. Excellent job guys!
They go out of the way to help their customers. Good work for a fair price. Honest and trust worthy.
These gentalmen will go out if there way to help you solve the problem. Thanks guys
Went in on a recomendation. They sqeezed me in when my inspection was running out and got it done quickly without a hitch! I will be doing business here again for sure.